TLDR
You can request key documents such as your insurance certificate, registration certificate, and rental contract to meet delivery platform requirements or for personal use. Submit requests through our website using the Document Request Form.
Documents
During your scooter rental, you may need to provide documentation for food delivery platforms, official checks, or your own records. We supply several important documents upon request.
Documents We Provide
1. Certificate of Currency (Insurance Certificate)
Confirms that your scooter is currently covered under a valid insurance policy.
Why you might need it:
- Required by food delivery platforms like Uber Eats, DoorDash, and Menulog.
- Useful for your own reference or proof of insurance.
2. Vehicle Registration Certificate
An official document from the Department of Transport & Main Roads that proves your scooter is legally registered.
Why you might need it:
- Some food delivery platforms require this for vehicle verification.
- Acts as legal proof of registration.
3. Rental Contract
A formal agreement between you and our company that outlines the terms of your scooter rental.
Why you might need it:
- May be requested by delivery platforms or authorities.
- Helps clarify rental responsibilities and our policies.
Need Other Documents?
If you require a document not listed above, we may be able to help depending on the nature of your request. All special requests must be submitted through the Document Request Form.
Please note:
We reserve the right to deny any document request if there is evidence or suspicion of document forgery, duplication, or misuse of our intellectual property.
How to Request a Document
- Visit the Document Request Form page via link below in Related Links section with title ‘Forms’.
- Enter your personal details and specify the document(s) required.
- Submit your request.
Our team will review and respond to your request as soon as possible.
IMPORTANT NOTE:
If we suspect that a customer is copying, forging, or misusing our documents or intellectual property, we reserve the right to deny document requests.
Final Notes
Having the correct documents on hand can help prevent delays or issues with your delivery platform or rental agreement. For help, contact our support team or use the Document Request Form.
