TLDR
If you get a flat tyre, stop riding and check if it’s safe to continue. We’ll tow you up to 15 km for free, but repair or replacement costs are your responsibility. Always check your tyres weekly and ride with proper pressure to prevent issues.
Overview
A flat tyre can seriously delay your deliveries or daily travel. This Doc explains what to do if you experience a flat tyre during your rental period. It covers what’s included in your rental, what you’ll need to cover yourself, and the rules around tyre repair in Queensland.
This also includes punctures, which are the most common reason for a flat tyre.
What Causes a Flat Tyre?
Common causes include:
- Nails, glass, or debris on the road
- Damaged or leaking valve stems
- Bent or cracked rims
- Worn-out or overused tyres
- Incorrect tyre pressure—too high or too low
What We Cover
Roadworthy Tyres at Start
We provide scooters with tyres that meet legal tread depth and pressure requirements. You receive your scooter with tyres in safe and working condition.
Roadside Assistance (within 15 km)
If you’re stuck due to a flat tyre, we’ll organise towing up to 15 km to the nearest mechanic at no cost to you.
Repair or Replacement Costs
You are responsible for the cost of repairing or replacing flat or punctured tyres. This is part of general wear and tear during your rental.
What to Do If You Get a Flat Tyre
1. Stop and Assess
If the tyre is completely flat, stop riding immediately. Continuing can damage the wheel and affect safety.
2. Decide Whether It’s Safe to Ride
If the air is slowly leaking and the tyre still holds shape, ride carefully to the nearest repair shop—but only if it’s completely safe.
3. Call for Roadside Assistance
If you’re stranded or unsure, contact our support team. We’ll arrange towing within a 15 km range.
4. Visit a Tyre Repair Centre
A technician will check whether the tyre can be safely repaired or if it needs replacing.
Tyre Repair Rules in Queensland
- Minimum Tread Depth: TWI (Thread Wear Indicator) of 1.6 mm across the full contact area
- No Visible Damage: No cuts, bulges, or exposed cords
- Front vs Rear Repairs: Repairs are usually only safe for rear tyres. Most shops will not repair a front tyre due to safety risks
Preventative Tips
- Check Tyres Weekly – Look for nails, cracks, or sidewall damage
- Keep Pressure Correct – Always match the recommended PSI
- Avoid Risky Roads – Watch out for areas with construction debris or sharp gravel
Final Notes
While flat tyres are inconvenient, they’re manageable with the right steps. Keep an eye on your tyres, ride safely, and contact our team if you’re unsure what to do. We’re here to help.
